The system is experiencing issues

Past Incidents

9th November 2022

No incidents reported

8th November 2022

Unplanned Voice Incident - Australian Special Number calling

Latest update:

Lightwire still has not had a response from the carrier in question. We are currently investigating an emergency change during our already scheduled maintenance window overnight tonight to institute a workaround if no action is provided before close of business. Please note that

History:

[2022-11-08 15:43:17 NZDT] A small number of Lightwire clients with Australian Special Numbers (1300 and 1800) may have an impact to inbound calling. We are working with the affected carrier to resolve when we're able.

[2022-11-08 15:38:17 NZDT] Lightwire Engineers are investigating a potential issue affecting voice services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Unplanned Voice Incident

Latest update:

Lightwire has not noticed any more degradation of voice services and is still monitoring the systems closely.

If you are experiencing any issues making or receiving calls, please contact us at support@lightwirebusiness.com.

History:

[2022-11-08 03:34:37 NZDT] We have found the issue and implemented a fix for the incident and will be monitoring closely.

[2022-11-08 03:23:39 NZDT] Lightwire Engineers are investigating a potential issue affecting voice services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

7th November 2022

No incidents reported

6th November 2022

No incidents reported

5th November 2022

Unplanned Incident - Emergency Maintenance - Tirohia

Latest update:

We are currently sending an Engineer to the Tirohia Tower site to replace the faulty equipment which has caused this outage. We are working to get this back online by this afternoon.

History:

[2022-11-05 15:16:15 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services causing them to be temporarily offline. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible. If you have any questions, please reach out on 0800 12 13 14.

4th November 2022

Service Degradation - Taupiri Region

Lightwire has been made aware of a link dropping offline in the Taupiri region. Affected customers are expected to have poor speeds while connections operate over backup links until it is restored. Lightwire Engineers are currently investigating and it may require a technician visit to resolve. We will be working hard to restore your connection as soon as possible.

Your speeds should return to normal once this link has been restored but if you have any connection issues past the point of the incident being resolved, please reboot your Lightwire equipment at the property.

Please feel free to call us on 0800 121 314 with any issues or queries regarding this incident.

3rd November 2022

Degraded Service - Te Weraiti Region

Lightwire Engineers have become aware of a fault on our transmission link at Sanatorium Hill. This is affecting serviceability at our Te Weraiti Transmission site. Engineers are currently investigating the root cause but until a fix is implemented you may experience intermittent connection quality and degraded service.

We will be working hard to get you back up and running but if you have any questions or concerns in the meantime please reach out to us at 0800 12 13 14.