System operational

Past Incidents

5th November 2022

No incidents reported

4th November 2022

Service Degradation - Taupiri Region

Lightwire has been made aware of a link dropping offline in the Taupiri region. Affected customers are expected to have poor speeds while connections operate over backup links until it is restored. Lightwire Engineers are currently investigating and it may require a technician visit to resolve. We will be working hard to restore your connection as soon as possible.

Your speeds should return to normal once this link has been restored but if you have any connection issues past the point of the incident being resolved, please reboot your Lightwire equipment at the property.

Please feel free to call us on 0800 121 314 with any issues or queries regarding this incident.

3rd November 2022

Degraded Service - Te Weraiti Region

Lightwire Engineers have become aware of a fault on our transmission link at Sanatorium Hill. This is affecting serviceability at our Te Weraiti Transmission site. Engineers are currently investigating the root cause but until a fix is implemented you may experience intermittent connection quality and degraded service.

We will be working hard to get you back up and running but if you have any questions or concerns in the meantime please reach out to us at 0800 12 13 14.

2nd November 2022

Emergency Maintenance - Tahuna

Lightwire Engineers are currently investigating a possible fault at our Tahuna transmission site in which equipment needs to be moved.

The disruption will be kept as brief as possible.

We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Unplanned Incident

Latest update:

The issue has been identified and isolated and is unlikely to present again. We will close of this investigation but if you have any further questions or concerns please reach out to 0800 12 13 14.

History:

[2022-11-02 11:56:47 NZDT] The root cause has been established that a core line card had rebooted unexpectedly causing an outage of up to 2 minutes.

Services are restored but investigation is ongoing.

[2022-11-02 11:52:29 NZDT] Services are now restored. An investigation is ongoing regarding the root cause of this. We will provide more updates as soon as possible.

If you have any questions or concerns please call on 0800 12 13 14.

[2022-11-02 11:48:20 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

1st November 2022

No incidents reported

31st October 2022

No incidents reported

30th October 2022

No incidents reported