Past Incidents

Lightwire has been made aware of an equipment fault on our Waihi transmission site. Due to this, you may notice degraded services as our network uses backup paths.

This fault will require a Lightwire Technician to attend and due to a 3rd party being required to access the site we will be attending tomorrow 27/09/2022. We will provide more updates when we can.

If you have any queries please reach out to us at support@lightwire.co.nz or 0800 12 13 14

Lightwire has been informed of an outage to mains power supplying the Port Repeater transmission site. This has also depleted our backup battery on site and will require mains power to be restored. We will be working hard to get you back online as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

Update from carrier: Services continues to be impacted. No current ETA/ETR. Next update on status change.

History:

[2022-09-19 11:19:51 NZST] Lightwire has been made aware that an upstream provider of ours has an unplanned outage as of this morning. They are currently investigating the issue, and service should return once the outage is resolved. If you have any questions or concerns, or if service doesn't resume once the outage is resolved, feel free to reach out to our Helpdesk number on 0800 12 13 14, and we will be more than happy to help.