System operational

Past Incidents

22nd July 2022

No incidents reported

21st July 2022

Notification of Unplanned Carrier Maintenance

Lightwire has been informed of a fault discovered on our upstream providers network that may be impacting your connection. Our upstream has provided an ETR for this issue of 2:30 pm today 21/07/2022.

If you are still experiencing a loss of service at the end of the works window, please reset your on-site equipment in the first instance, and contact our service desk in the event of no resolution. We thank you for your understanding.

20th July 2022

No incidents reported

19th July 2022

No incidents reported

18th July 2022

Unplanned Event - Suspecting fiber cut

Upstream provider will be had advised Lightwire of an outage to parts of its network that occurred this morning. It is expected that service will be unavailable until this incident is resolved by technicians later today afternoon.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number.

Oparau - Emergency Maintenance

Lightwire Technicians are currently investigating a possible fault at our Oparau transmission site causing intermittent outages to your connection.

Outage Window: Monday 18 July from 10:30am-1pm
Expected Duration: Customers may experience an extended outage up to 30 minutes

Lightwire technicians will try and keep customer service disruption as short as possible.

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

17th July 2022

No incidents reported

16th July 2022

No incidents reported

15th July 2022

Upstream Carrier Fibre Cut - Otorohanga

Latest update:

Morning Team,

Upstream technicians have completed remedial works as of 1:54 am this morning. Connectivity should return to normal; if you are experiencing anymore issues please feel free to reach out to us on 0800 12 13 14.

History:

[2022-07-15 20:26:28 NZST] Hey Team

Civil contractors are still exposing more slack in the cable to allow technicians to have enough room for a temporary fix. Additional technicians are on site awaiting on civil works to complete for commence remedial actions. No current ETR.

We will continue to provide you further updates as we have more information.

[2022-07-15 18:53:16 NZST] Hey Team

Upstream provider technicians are have commenced work on this fault. They are exposing Fibre provided there is enough slack for the temporary joint and they will commence preparing cable in 20 minutes for jointing. An approximate ETR for this outage is 8PM this evening.

We will continue to provide you further update if there is any change to the ETR.

[2022-07-15 14:52:12 NZST] Hey Team,

Lightwire has been informed of a fibre break affecting customers in the Otorohanga area. Lightwire has raised a fault case with the local fibre provider requesting this to be investigated with urgency.

We will keep you updated as we receive further information from our upstream carrier, if you have any questions regarding this outage please feel free to contact our NOC team on 0800 12 13 14.