Past Incidents

Lightwire Technicians are heading out to investigating an issue at our Matata site. If equipment replacement is required, you may experience a total loss of service if equipment replacement is needed.

Technicians will be on site tomorrow morning to investigate this issue.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

Lightwire has been made aware of a weather based issue at our transmission site, our battery backup is running low and is at risk of going offline before our technicians can make it to the site with a generator. We will keep you updated if the site does go offline.

If you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Lightwire engineers have been made aware of an issue with our Te Weraiti site. An investigation is underway as to the cause, customers in this region will likely experience short service interruptions in which your connection will likely be offline for a few minutes at a time until a Lightwire engineer can visit the site to make the necessary repairs. We are working on a solution to get the site running normally as soon as possible.

In the meantime if your connection remains offline for more than 5 minutes or so, please try rebooting your router to re establish the connection.

If you have any queries regarding this please feel free to reach out to our support team on 0800 121 314