Past Incidents

Lightwire engineers have been made aware of an issue with our Te Akau Road site and as a knock on effect, our Waingaro repeater also. An investigation is underway as to the cause, customers in this region will likely experience degraded service with the possibility of a complete disconnection until a Lightwire engineer can visit the site to make the necessary repairs. We are working on a solution to get the site back up and running as soon as possible.

Please feel free to reach out to us on 0800 12 13 14 if you have any queries regarding this.

Lightwire has been made aware of a power line down near our transmission site, our battery backup is running low and is at risk of going offline before our technicians can make it to the site with a generator. We will keep you updated if the site does go offline.

If you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Lightwire Engineers have been made aware of an issue at our Makomako site causing degraded performance to your connection. This may result in lower speed/performance until our field team reach the site to replace the faulty piece of equipment. We will be working hard to get you back on that great Lightwire connection as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.