System operational

Past Incidents

19th February 2022

No incidents reported

18th February 2022

Mains Outage - Te Akau Road

Lightwire has been informed of an outage to mains power supplying the Te Akau Road transmission site. While our site has backup battery power there is a chance that in the event of an extended outage or factors outside of Lightwire's control you may lose your connection.

We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

17th February 2022

No incidents reported

16th February 2022

Mains Outage Affecting Maramarua School Transmission Site

Lightwire has been informed of an outage to mains power supplying the Maramarua School Fibre Transmission Site. While our site has backup battery power there is a chance that in the event of an extended outage or factors outside of Lightwire's control you may lose your connection. The attached sites of Rataroa, Cozen Road, Kaihere and Marchant Repeater will be using backup pathways which may cause a decrease in throughput. We will be working hard to get you back online at full capacity as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

15th February 2022

Unplanned Incident - Fibre outage - Pirongia Area

Dear Customer

Lightwire has been informed of a fault affecting our main fibre link in the Pirongia area. Our engineers are currently investigating the cause of this fault and we will continue to update you as this situation progresses.

You will be experiencing a slower connection during this time, we are working to resolve this as will update you again when we have this resolved.

Possible audio issues on some calls in New Zealand

Latest update:

Our upstream carrier has made some changes on their network, and we're now seeing inbound calls routing to us correctly. Lightwire engineers are continuing to monitor for impact, and are investigating the root cause.

History:

[2022-02-15 08:51:43 NZDT] NZ inbound calls are still presenting with no audio. Lightwire is engaging with the affected carrier to escalate this issue.

We have been able to ensure continuity of outbound calling.

[2022-02-15 07:46:27 NZDT] Lightwire engineers are working with a New Zealand based carrier to resolve an issue. Calls inbound to New Zealand numbers on the Lightwire network may present no audio.

14th February 2022

Unplanned Incident - Mains Outage - Te Ranga

Latest update:

The site is currently running on a backup generator as of 11:00 AM. The mains ETR as of the moment is 21:00 15/02/22, but a generator will be running overnight should the ETR be extended.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

History:

[2022-02-14 21:01:53 NZDT] Lightwire Engineers have investigated a fault at your tower but are unable to resolve it remotely. A Lightwire technician will need to visit and will be dispatched early tomorrow morning. Please feel free to contact us on 0800 12 13 14 if you have any queries.

Unplanned Incident - Degraded Service - Scotsman Valley/Te Miro

Dear Customer

Lightwire has been informed of a fault affecting our site internet supply in the Scotsman Valley/Te Miro area. Our engineers are currently investigating the cause of this fault and we will continue to update you as this situation progresses.

There is the potential of a complete loss of service or a slower connection during this time, we are working to resolve this as will update you again when we have this resolved.

Mains Outage - Minden and KatiKati

Dear customer,

Due to an ongoing loss of mains power at our Minden transmission site, and depletion of battery back-up, you may experience a complete loss of service.

We will provide further updates when information becomes available from the local power company.

For queries, please contact us via support@lightwire.co.nz or 0800121314

13th February 2022

Unplanned Incident - Degraded Service - Upper Waikato

Dear Customer

Lightwire has been informed of a fault affecting our site internet supply in the Upper Waikato area. Our engineers are currently investigating the cause of this fault and we will continue to update you as this situation progresses.

There is the potential of a complete loss of service or a slower connection during this time, we are working to resolve this as will update you again when we have this resolved.

Unplanned Incident - Mains Outage - Te Pahu

Dear Customer

Lightwire has been informed of a fault affecting our mains power supplies in the Te Pahu area. Our engineers are currently investigating the cause of this fault and we will continue to update you as this situation progresses.

There is the potential of a complete loss of service or a slower connection during this time, we are working to resolve this as will update you again when we have this resolved.

Unplanned Incident - Mains Outage - Rotorangi

Dear Customer

Lightwire has been informed of a fault affecting our mains power supplies in the Rotorangi area. Our engineers are currently investigating the cause of this fault and we will continue to update you as this situation progresses.

There is the potential of a complete loss of service or a slower connection during this time, we are working to resolve this as will update you again when we have this resolved.

Unplanned Incident - Mains Outage - Ahuroa

Dear Customer

Lightwire has been informed of a fault affecting our mains power supplies in the Ahuroa area. Our engineers are currently investigating the cause of this fault and we will continue to update you as this situation progresses.

There is the potential of a complete loss of service or a slower connection during this time, we are working to resolve this as will update you again when we have this resolved.

Unplanned Incident - Mains Outage - Waihi Beach

Dear Customer

Lightwire has been informed of a fault affecting our mains power supplies in the Waihi Beach area. Our engineers are currently investigating the cause of this fault and we will continue to update you as this situation progresses.

There is the potential of a complete loss of service or a slower connection during this time, we are working to resolve this as will update you again when we have this resolved.

12th February 2022

Unplanned Incident - Mains Outage - Oparau

Dear Customer

Lightwire has been informed of a fault affecting our mains and battery power supplies at the Oparau Transmission site. Our engineers are currently investigating the cause of this fault and we will continue to update you as this situation progresses.

There is the potential of a complete loss of service or a slower connection during this time, we are working to resolve this as will update you again when we have this resolved.