Past Incidents

Latest update:

As part of Lightwire's fault investigation, our team will perform emergency hardware reload to stabilize the backhaul connectivity.

Brief outages may be experienced durig these work windows.

We apologize for any inconvenience this urgent work may cause.

If you have any questions or comments about this notification please contact the Network Service Centre NZ 0800 534 567 with the planned event reference number.

History:

[2021-12-23 17:18:22 NZDT] Lightwire Engineers are investigating a issue affecting Lightwire Ashburton backhaul stability services.

Our team looking into it with urgency and we will provide more information as soon as possible.

Latest update:

Lightwire has been alerted to a fault at our Pukekawa Transmission Site. We are currently investigating the cause of this fault and working hard to get you back online as soon as possible.

We will continue to update you as we have information from our engineering team. If you have any concerns please don't hesitate to call Lightwire on 0800 12 13 14.

Thanks for your patience as we try and get you back online shortly.

History:

[2021-12-20 08:34:40 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Lightwire has been made aware of a power outage in the Taupo area, resulting in sites running over redundant links until the power is restored.

We will continue to update you as we have information. If you have any concerns please don't hesitate to call Lightwire on 0800 12 13 14.