Past Incidents

Lightwire Engineers are currently investigating a possible fault at our  Te Weraiti transmission site. You may experience intermittent disconnections as we work to resolve this. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Lightwire Engineers have investigated a fault at our Tauhei site that they have not been able to remedy remotely. Lightwire technicians will be attending the site in the morning to investigate. Customers may be experiencing a degraded service until the fault can be identified and fixed.Please feel free to contact us on 0800 12 13 14 if you have any queries.

Due to a large power outage in the wider Putaruru region, we have lost mains power to a core site in the region. The site is currently running on battery backup.Should the battery backup be depleted before mains is restored, customers may experience a degraded service as backup paths take effect to keep customers online.The local lines company are still investigating, but have provided a preliminary ETA of ~12pm.Lightwire will keep you up to date as more information comes in. If you have any questions, please do not hesitate to contact our support on 0800 12 13 14 or support@lightwire.co.nz