Past Incidents

We are currently investigating a service outage affecting customers connected via our Mahoe wireless access point.

Our engineering team identified recurring Ethernet connectivity issues with the affected equipment earlier this afternoon. Initial troubleshooting temporarily restored connectivity; however, the connection continued to experience instability.

To prevent further link flapping, the affected network port has been administratively disabled. Services connected through this access point are currently offline.

Initial investigations suggest a potential cabling or radio hardware fault. Our engineering team is preparing replacement equipment, and an onsite technician visit is being arranged to investigate and restore services.

At this stage, we do not have a confirmed estimated time for restoration.

We apologise for the disruption and will provide further updates as information becomes available.

If you have any questions or require further assistance, please contact the Lightwire Service Desk on 0800 12 13 14

Latest update:

Contrary to our earlier update, we will now attempt to visit the site this evening assuming we can do so safely. At this stage, our updated estimated time of resolution is 1900 tonight or shortly thereafter.

History:

[2026-10-10 17:25:44 NZDT] Lightwire engineers have been unable to resolve the issue remotely, and are planning to send a technician to site to investigate the site fault. Due to health and safety reasons, this site visit will not be able to take place until tomorrow (Sunday) morning. At this stage, the technician will plan to be there early morning, with an estimated time of resolution of 0900, Sunday 11th October.

We again apologise for the inconvenience and appreciate your patience at this time.

[2026-10-10 17:00:44 NZDT] Lightwire engineers have detected an outage at our Parawera radio tower. The cause is unknown, and under remote investigation.

Broadband connectivity facilitated by this site will be offline until the issue is resolved. We will provide further information as we learn it.

We apologize for the inconvenience, and will be working to get you back online as soon as possible. Please feel free to contact us on 0800 12 13 14 (during business hours) or at support@lightwire.co.nz if you have any queries.

Latest update:

Lightwire engineers and technicians have completed a remediation plan for the equipment fault affecting our Tirohia transmission site and works are now scheduled for tomorrow, Friday October 16th.

While we do not anticipate any disruption to your service with these fault remediation works, we will update this notification if that changes for any reason.

We appreciate your understanding as we work to resolve this performance affecting fault and restore normal network operation as quickly as possible. If you have any questions, don't hesitate to reach out at 0800 12 13 14 or support@lightwire.co.nz.

History:

[2026-10-08 17:15:33 NZDT] Lightwire is aware of an upstream equipment fault affecting our Tirohia transmission site. Lightwire technicians are currently working on it but we as yet do not have an estimated restoration time.

During this period until the fault is resolved, your broadband service performance may be degraded during peak times as our network fails over to use backup paths. Our engineering team is actively working to minimise the impact.

We apologise for any inconvenience, and we'll keep you updated as the situation develops. If you have any questions, don't hesitate to reach out at 0800 12 13 14 or support@lightwire.co.nz.