Past Incidents

Latest update:

Lightwire Engineers have identified the issue and implemented a fix. We're continuing to monitor the situation and will be in touch with an reason for outage report once this has been prepared.

If you have any questions in the meantime, please feel free to reach out on 0800 534 567.

History:

[2026-07-27 13:42:40 NZST] Lightwire engineers have been made aware of a service disrupting issue on our core network that will be affecting internet-bound traffic.

Our engineers are currently investigating the issue and we'll be in touch with an update shortly.
If you have any questions in the meantime, please feel free to reach out on 0800 534 567.

Latest update:

A Lightwire technician has been dispatched to the affected tower, and is expected to arrive on site around 11:00 AM to begin the repair works.

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

History:

[2026-07-27 07:36:23 NZST] Lightwire Engineers have investigated a fault at your tower but are unable to resolve it remotely.

A Lightwire technician will need to visit and will be dispatched shorlty.

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.