Past Incidents

Latest update:

The Lightwire Technician was able to replace the faulty gear at our Tower yesterday, and restore connectivity. The service has remained stable for 24 hours since, so we are expecting this to be resolved now.

If your connection remains offline, please reboot all on-site equipment. Failing that, please reach out to our Support Team on 0800 12 13 14, or support@lightwire.co

History:

[2026-07-27 08:50:25 NZST] A Lightwire technician has been dispatched to the affected tower, and is expected to arrive on site around 11:00 AM to begin the repair works.

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

[2026-07-27 07:36:23 NZST] Lightwire Engineers have investigated a fault at your tower but are unable to resolve it remotely.

A Lightwire technician will need to visit and will be dispatched shorlty.

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

Latest update:

The Upstream Carrier's Technicians were able to resolve this outage yesterday afternoon. They are not expecting any further disruptions from here.

If your connection remains offline, please reboot all onsite equipment. Failing that, please reach out to our Support Team on 0800 534 567.

History:

[2026-07-22 09:09:52 NZST] The Upstream Carrier has provided an ETR of 17:00hrs 22/07/2026.

If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

[2026-07-21 15:44:03 NZST] An Upstream Carrier has made us aware of an issue on their network that could be causing connections to run slow or in a degraded state. They are currently investigating this with their Technicians, but have not provided an ETR yet. We will provide any updates as we receive them.

If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.