Past Incidents

Latest update:

Lightwire engineers have successfully diagnosed and and resolved the outage affecting the Manawahe site.

Connections served by this site should now have recovered and there is no further impact expected.

Once again, we apologise for the inconvenience. If your connection has remained offline, or if you have any furtehr queries, please feel free to contact us on 0800 12 13 14 or at support@lightwire.co.nz

History:

[2026-07-06 08:44:48 NZST] Lightwire engineers have detected an outage at our Manawahe site. The cause is unknown, and under remote investigation.

Connections served by this site will be offline until the issue is resolved. We will provide further information as we learn it.

We apologise for the inconvenience, and will be working to get you back online as soon as possible. Please feel free to contact us on 0800 12 13 14 or at support@lightwire.co.nz if you have any queries.

We've been notified of a fibre cut being repaired in the Maramarua region. Our upstream service provider has warned repairs may take longer than usual and may cause an outage to the fibre backhaul at our Maramarua transmission site.

Should this happen, our network will run on backup paths. If the outage runs into peak hours tonight, you may see some slowdowns.

We'll update this notification with information as it becomes available. If you have any queries, don't hesitate to call us on 0800 12 13 14 or email support@lightwire.co.nz.