Past Incidents

Latest update:

Power was restored to our site last Friday. Our Technician did replace the depleted batteries on-site as well. The service and power to the site has remained stable since, so we are not expecting any further disruptions from here.

If you have any remaining issues with your connection, please contact our Support Team on 0800 12 13 14.

History:

[2026-01-23 11:01:20 NZDT] The transmission site at Waihi has now gone down due to the extended power outage in the area. Lightwire Technicians are currently on their way to replace the depleted batteries to restore connectivity.

We will be working hard to ensure connectivity is restored as quickly as possible. Please feel free to contact us at 0800 12 13 14 with any queries.

[2026-01-23 08:13:29 NZDT] Lightwire's Waihi transmission site is nearing battery backup depletion due to extended power outages in the region. Technicians are assessing site access, road closures, and weather conditions to form a plan to attend site and recharge our batteries. Unfortunately, due to the challenging conditions, the site may go offline before we are able to attend to it.

We will be working hard to ensure connectivity is maintained or restored as quickly as possible. Please feel free to contact us at 0800 12 13 14 with any queries.

Latest update:

Lightwire Technicians were able to replace the faulty equipment at the Tower last Friday, and restore connectivity. The service has remained stable since, and we are not expecting any further disruptions from here.

If you have any remaining issues with your connection, please contact out Support Team on 0800 12 13 14.

History:

[2026-01-23 08:41:27 NZDT] Lightwire technician are attending site today to investigate and remediate this fault after assessing that site access should be safe and traversable.

We'll be working hard to restore connectivity as soon as possible. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

[2026-01-22 08:43:44 NZDT] Due to challenging weather conditions and constrained field resourcing, Lightwire technicians will be aiming to attend our Kaimai transmission site to resolve this fault as soon as possible tomorrow, Friday January 23rd.

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

[2026-01-22 08:30:10 NZDT] Lightwire Engineers have investigated a fault at your tower in the Matamata area but are unable to resolve it remotely.

A Lightwire technician will need to visit and will be dispatched as soon as possible.

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

Latest update:

Lightwire's Technician has been able to replace the faulty gear at the Tower and retore connectivity. Things have been looking stable since, so we are not expecting any further disruptions.

If your connection remains offline, please reboot all onsite equipment. Failing that, please reach out to our Support Team on 0800 12 13 14.

History:

[2026-01-20 08:03:53 NZDT] Lightwire Engineers have investigated a fault at your tower but are unable to resolve it remotely.

A Lightwire technician will need to visit the Kaihere transmission tower, and will be dispatched as soon as possible to resolve this and restore connections.

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.