Past Incidents

Saturday 28th October 2023

No incidents reported

Friday 27th October 2023

No incidents reported

Thursday 26th October 2023

No incidents reported

Wednesday 25th October 2023

No incidents reported

Tuesday 24th October 2023

No incidents reported

Monday 23rd October 2023

Unplanned Voice Incident - Teams Calling

Latest update:

Lightwire engineers have found the issue, and tested a fix. We thank all impacted clients for their patience.

History:

[2023-10-23 10:04:33 NZDT] Lightwire engineers have found an issue affecting Teams Calling clients. This is actively being worked on. We will update shortly.

[2023-10-23 09:51:59 NZDT] Lightwire Engineers are investigating a potential issue affecting voice services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Sunday 22nd October 2023

No incidents reported

Friday 20th October 2023

Notification of Unplanned Carrier Outage

An upstream provider has identified a fault which they're currently working to restore.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 534 567.