Past Incidents

Lightwire engineers have been made aware of a Fibre Break affecting the Waikeria Prison site. We are working with the Fibre provider to get this resolved. We will post updates here as we receive them.

If you have any questions or concerns regarding this, please reach out to us on 0800 534 567.

Latest update:

A Technician is on-route to the site to investigate and replace some faulty equipment on site. Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions.

History:

[2023-09-27 08:35:50 NZDT] Lightwire engineers are aware of an outage affecting our Ongare Point Repeater site. The site appears to have drained its battery back-up, and is now currently offline. We're working with the Site Host to diagnose this issue, and put a plan in place to resolve it.

Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions.

Latest update:

Connections restored as of Power Outage restoration. If your connection is still offline, please reach out to us at 0800 12 13 14 or support@lightwire.co.nz.

History:

[2023-09-22 10:02:06 NZST] Lightwire engineers are aware of a power outage affecting our Ongare Point Repeater site. The site appears to have drained its battery back-up, and is now currently offline.

Service will be restored to normal as soon as the power outage is resolved.

Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions.