Past Incidents

Lightwire engineers are aware of an equipment fault that has developed at the site which services your connection. This is causing intermittent or total loss of services. Engineers have been unable to resolve the issue remotely, as such Lightwire technicians will be attending site today to investigate and remediate the problem.

We apologize for the disruption to your services but are working hard to restore them to normal. Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions.

Lightwire engineers have discovered a physical configuration issue at one of the Lightwire sites servicing the eastern Waikato region.

Technicians will be on site today to remedy the issue. Completing the works will take between 1-5 minutes. Customers may experience a brief period of degraded service during the small window.

We thank you for your understanding and will be working hard to restore your connection as fast as possible.

If you have any questions, please contact Lightwire on 0800 12 13 14 or support@lightwire.co.nz