Past Incidents

Wednesday 19th July 2023

No incidents reported

Tuesday 18th July 2023

Emergency maintenance - Tapapa/Tirau/Hinuera/Te Poi/Matamata Region

Lightwire engineers have discovered a physical configuration issue at one of the Lightwire sites servicing the eastern Waikato region.

Technicians will be on site today to remedy the issue. Completing the works will take between 1-5 minutes. Customers may experience a brief period of degraded service during the small window.

We thank you for your understanding and will be working hard to restore your connection as fast as possible.

If you have any questions, please contact Lightwire on 0800 12 13 14 or support@lightwire.co.nz

Monday 17th July 2023

No incidents reported

Sunday 16th July 2023

No incidents reported

Saturday 15th July 2023

Unplanned Incident - Sydney outage

Latest update:

Much like last night we saw the same routing daemon crash and restart. Vendor still looking at last nights crash logs and has not given us any advice. We will schedule an emergancy upgrade and reboot overnight with our without vendor response to attempt to prevent this happening again.

History:

[2023-07-15 15:59:03 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Friday 14th July 2023

Unplanned Incident - Sydney

Latest update:

One of our Sydney routers encountered a software bug and the routing daemon restarted. This lead to an approximately 5 minutes of disruption.

Engineers are still investigation the root cause and continuing to monitor the router.

History:

[2023-07-14 22:12:13 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Thursday 13th July 2023

No incidents reported

Wednesday 12th July 2023

Unplanned Incident

Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Risk Warning - Power Outage - Tokoroa Repeater

Latest update:

Although mains power remains off at our repeater site this, our battery backup is exceeding calculated expectations. As such, we expect the site to remain online throughout today and potentially even into tonight should mains remain offline.

Lightwire is working with the appropriate parties to restore mains power as quickly as possible.

Please reach out at support@lightwire.co.nz or 0800 12 13 14 with any queries.

History:

[2023-07-12 10:40:11 NZST] Lightwire engineers are aware of a mains power outage at our Tokoroa repeater site, unfortunately due to factors outside of Lightwire's control. While our site has battery backup, there is a chance you may experience a service outage late tonight or tomorrow morning should mains not be restored beforehand.

Lightwire is working with the appropriate parties to restore mains power as quickly as possible.

Please reach out at support@lightwire.co.nz or 0800 12 13 14 with any queries.