The system is experiencing issues

Past Incidents

11th April 2023

Notification of Unplanned Carrier Outage

An upstream provider has identified a fault which they're currently working to restore, this has resulted in total loss of service. We will keep you updated as the incident progresses.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 12 13 14.

Degraded Services - Multiple Regions

Latest update:

Our upstream fibre provider has indicated that they have remediated the issue and full services have been restored. No further disruptions expected.

Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

History:

[2023-04-11 08:22:12 NZST] Lightwire is aware of a suspected fibre cut affecting our Pirongia transmission site. Due to the loss of fibre, downstream sites will fall back to their redundant connections and some of these sites may experience degraded speeds as traffic increases throughout the day, until the fibre cut is resolved.

We are receiving updates from our upstream fibre provider and will provide more information as it becomes available.

Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.

10th April 2023

No incidents reported

9th April 2023

No incidents reported

8th April 2023

No incidents reported

7th April 2023

Unplanned Event Risk Warning - Mains Power Outage - Giles Repeater Site

Lightwire has been informed of an outage to mains power supplying the Giles transmission site. While our site has backup battery power there is a chance that in the event of an extended outage or factors outside of Lightwire's control you may lose your connection. This also impacts the Hutch repeater site as Giles serves as it's backhaul. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

6th April 2023

No incidents reported

5th April 2023

Unplanned Outage - Kaimai 2 Tower

Latest update:

This Tower is back online and connections should be operating as normal at the moment. Technicians have replaced some faulty equipment, and our Engineers are now monitoring things in case of any other issues.

History:

[2023-04-06 09:59:23 NZST] This site has dropped offline again, and Lightwire Engineers are investigating currently to get this back online soon.

[2023-04-05 19:11:04 NZST] Lightwire engineers have been made aware of an issue with our Kaimai 2 Tower. The site appears to have dropped offline for a yet unknown reason. Lightwire Engineers will be working hard to restore this, and get your connections up and running again.

If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.

4th April 2023

No incidents reported