Past Incidents

Latest update:

This incident has been resolved. We would like to apologize for any inconvenience caused by this event.

History:

[2022-11-18 20:47:59 NZDT] Lightwire engineers have rectified the issue temporarily in the Hamilton university ring and will continue to monitor the service. All Innovation Park services are back online now. Our engineer will visit the site in 30 minutes to perform a hardware reload.

[2022-11-18 20:17:31 NZDT] We currently experiencing packet loss in hamilton university ring. Engineer currently trying to isolate and rectify the issue .

[2022-11-18 19:58:21 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Latest update:

Lightwire engineers have completed the hardware reload and resolved the issue and will continue to monitor the service. This incident has been resolved. We would like to apologize for any inconvenience caused by this event.

History:

[2022-11-15 07:15:30 NZDT] Incident in Hamilton Metro. Engineers are about to reset a core device to eliminate it as the issue. Doing it now before business hours.

[2022-11-15 05:39:50 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.