Latest update:
The issue has been identified and isolated and is unlikely to present again. We will close of this investigation but if you have any further questions or concerns please reach out to 0800 12 13 14.
History:
[2022-11-02 11:56:47 NZDT]
The root cause has been established that a core line card had rebooted unexpectedly causing an outage of up to 2 minutes.
Services are restored but investigation is ongoing.
[2022-11-02 11:52:29 NZDT]
Services are now restored. An investigation is ongoing regarding the root cause of this. We will provide more updates as soon as possible.
If you have any questions or concerns please call on 0800 12 13 14.
[2022-11-02 11:48:20 NZDT]
Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.
