Past Incidents

Our upstream provider will be conducting emergency hardware maintenance to parts of their network. It is expected that service will be unavailable for up to 10 minutes within the outage window.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 12 13 14.

Lightwire engineers are investigating an issue with our Waiterimu transmission site which has caused the site to go offline. Unfortunately, in this instance we have been unable to remotely troubleshoot. Lightwire technicians will be attending site this morning to continue troubleshooting efforts on site.

We will update this notification with more information once we attend site.

If you have any queries please contact us at 0800 12 13 14 or support@lightwire.co.nz