All systems are operational

Past Incidents

21st May 2022

No incidents reported

20th May 2022

Risk Warning - Mil Road Repeater

Lightwire has been made aware off a loss of mains power for the Mil Road Repeater Site. While this site does have battery backup in the event of an extended outage you may lost connection completely until mains power is restored.

If you have any questions or concerns please reach out our team at 0800 12 13 14.

19th May 2022

Risk Warning - Te Akau

Lightwire is aware that the battery backup at our solar Te Akau transmission site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Risk Warning - Neavesville Repeater

Lightwire is aware that the battery backup at our solar Neavesville Repeater site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Risk Warning - Kopuku

Lightwire is aware that the battery backup at our solar Kopuku transmission site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Risk Warning - Tirohia

Lightwire is aware that the battery backup at our solar Tirohia transmission site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Risk Warning - Te Miro

Lightwire is aware that the battery backup at our solar Te Miro transmission site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Risk Warning - Kaihere

Lightwire is aware that the battery backup at our solar Kaihere transmission site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Risk Warning - Puriri

Lightwire is aware that the battery backup at our solar Puriri transmission site is nearing depletion due to a large number of days with insufficient sunlight. Lightwire technicians have been addressing as many of our solar sites that require battery replenishment as they can.

Unfortunately, we were unable to attend your site today and it's possible it may lose power overnight. Your site should power back on with sufficient sunlight, but it could remain off until attended by our technicians.

We are aiming to attend your site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Risk Warning - Orini

Lightwire is aware that the battery backup at our solar Orini transmission site is nearing depletion due to a number of days of poor weather. Technicians will be attending site today to replenish batteries.

If there is insufficient sunlight before our technicians arrive today the site may power off and you could lose service.

We are aiming to attend site as soon as possible, but if you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Unplanned Outage - Tauhei Repeater

Lightwire is aware that our Tauhei repeater site is currently offline due to battery backup depletion. The site should resume operation this morning with the incoming daylight but we will be attending today to replenish battery backup manually.

We apologize for any inconveniences. Please reach out to us at support@lightwire.co.nz or 0800 12 13 14 with any queries.

18th May 2022

No incidents reported

17th May 2022

Unplanned Event - Notice of carrier outage

Our upstream provider is conducting an investigation and repairs due to a fault on their network. It is expected that there will be a break in service due to this. No ETR has been given from said provider at this stage, we will update the outage notification if we receive one.
Please feel free to reach out if you have any queries.

16th May 2022

No incidents reported

15th May 2022

No incidents reported

14th May 2022

Unplanned Incident - PPPoE Packet Loss

Unplanned incident affecting multiple PPPoE packet loss connections to one of Lighwire BNG's.

Lightwire engineers have investigated and isolated the issue with one of the BNG access links and disabled the interface.

This incident has been resolved. We would like to apologize for any inconvenience caused by this event.