Past Incidents

Lightwire is aware of ongoing power outages on the west coast, particularly in the Waikaretu region. While our sites in the area have backup battery power there is a chance that in the event of an extended outage or factors outside of Lightwire's control you may lose your connection, or experience degraded performance as our network takes backup paths. The power company has not provided an ETR yet, but we will keep you updated on the situation. Please feel free to contact us on 0800 12 13 14 if you have any queries.

Lightwire technicians were able to repair the equipment without taking services offline. This has now been resolved. Please feel free to contact us on 0800 12 13 14 if you have any queries.

Whoops! So it looks like a false alarm, where an internal device stopped working but didn't have any impact to customers services. However if you do face any issues please contact our support team. 

Lightwire has been informed of an outage to mains power supplying the Rataroa transmission site. While our site has backup battery power there is a chance that in the event of an extended outage or factors outside of Lightwire's control you may lose your connection. We will be working hard to get you back online as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.