The system is experiencing issues

Past Incidents

24th June 2021

Mains Power Outage Affecting Hamilton Airport Sites

Lightwire has been informed of an outage to mains power supplying the HLZ transmission site. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

23rd June 2021

No incidents reported

22nd June 2021

Unplanned Incident - Degraded Service

Lightwire Engineers are currently investigating a possible fault at our Whakamaru and Rangitaiki transmission site causing degraded service. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

21st June 2021

No incidents reported

20th June 2021

No incidents reported

19th June 2021

No incidents reported

18th June 2021

Unplanned outage - Poronui area

Lightwire has been informed of an outage to mains power supplying our Poronui Sites. While our site has backup battery power there is a chance that in the event of an extended outage or factors outside of Lightwire's control you may experience loss of connection or reduced performance with your connection as our network uses redundant paths.Please feel free to contact us on 0800 12 13 14 if you have any queries.

Notification of Carrier Incident - Tahuna

Lightwire has been made aware of an ongoing fault on our upstream provider's network that may affect your connection quality. Technicians have been dispatched to assess and resolve the issue. At the moment there is no ETR but we will provide updates as they become available.