Past Incidents

This outage has been resolved and connectivity should be restored. If you are still having issues accessing the internet, please reboot your router in the first instance, otherwise please reach out to our Assurance team at 0800121314. We apologise for any disruptions this outage cause and we thank you for your understanding. 

Lightwire has lost mains power supplying the Hanga Site. While our site has backup battery power there is a chance that in the event of an extended outage or factors outside of Lightwire's control, you may experience an outage or intermittent connectivity.We will be working hard to get you back online as soon as we can! We thank you for your understanding.

Mains power has been restored to our site.

Lightwire engineers have discovered a fault with the Putaruru tower.Customers may be experiencing a degraded service during this event. We will keep you updated as we dispatch a technician to address this fault.We thank you for your understanding as we work to restore your connection as soon as we can.