All systems are operational

Past Incidents

2nd December 2018

No incidents reported

1st December 2018

Issues with Lightwire's PPPoE authentication platform resulting in potential service disruption

Internet services for a number of customers who connect via PPPoE may be offline since approximately 2:55pm. Lightwire engineers are currently investigating. We apologise for any inconvenience.

Unplanned PPPoE service event

An issue overnight with Lightwire's authentication platform left a subset of users unable to access their internet services overnight. The issue was detected by engineers at 07:18. The issue was diagnosed at 08:10 and a resolution was put in place to start bringing affected customer connections back online at 08:30, with all affected connections back online by 08:35.

An investigation is now underway to determine the root cause of the issue and a more complete incident analysis will be provided as soon as possible.

30th November 2018

No incidents reported

29th November 2018

No incidents reported

28th November 2018

Unplanned Outage - Western Lightwire Network

This outage has now been resolved. If you continue to have trouble, please reset your router in the first instance. We thank you again for your patience.

Possible outages - Bay of Plenty

Lightwire engineers have investigated a possible fault, and services should now be restored in full. If you are experiencing issues, please reset the power to the router in the first instance. We thank you for your patience.

27th November 2018

Emergency Site Work on Otoru Road Transmitter

Customers on this tower will experience an outage while our team of technicians preform emergency maintenance

26th November 2018

No incidents reported