Past Incidents

This outage has now been resolved. If you continue to have trouble, please reset your router in the first instance. We thank you again for your patience.

Customers on this tower will experience an outage while our team of technicians preform emergency maintenance

Due to an equipment fault at the Kaueranga Valley (KAVLY) Lightwire transmission site, customers may be experiencing a loss of service. A Lightwire technician is visiting the site this morning to investigate and resolve. We thank you for your patience.

At 18:08 a network device went into a fault state causing a large amount of packet loss to our Primary upstream International Transit. Engineers were immediately notified and began looking into the issue, however at 18:15 the device recovered before manual intervention was undertaken. Lightwire Engineers will closely monitor the device to ensure there are no ongoing issues, however at this time there are no indications the problem will reoccur.