The system is experiencing issues

Past Incidents

23rd January 2018

Network instability in the Edgecumbe/Whakatane area

An issue with the Manawahe wireless site has been found, which is being investigated by Lightwire engineers. Customers may experience reduced data speeds at this time.

The cause for this is currently being investigated. Once an expected time for resolution is available an update will be provided

22nd January 2018

No incidents reported

21st January 2018

No incidents reported

20th January 2018

[Resolved] Waiterumu site loss of service

Lightwire network equipment hosted at the Waiterimu School has gone offline due to a loss of power. This equipment provides capacity to a number of sites in the area. The Lightwire team is attempting to contact someone with access to the premises to identify the cause of this fault.

Until this fault can be rectified the network is pushing all traffic through backup links. Customers will notice a reduction in performance during this time.

19th January 2018

PKTTU Power Outage

A wider loss of power at the Puketutu wireless site has caused an outage for customers. We have not received a time frame for power restoration at this time.

18th January 2018

Unplanned outage on WAN platform

All WAN services should now be restored.

17th January 2018

No incidents reported