Past Incidents

Latest update:

Lightwire technicians have replaced equipment affected by severe weather, restoring our transmission site. All services should be operational again. If for any reason you are having an issue with your service, please do not hesitate to reach out to us at 0800 12 13 14 or at support@lightwire.co.nz.

Engineers will be monitoring the site for continued stability. We appreciate your understanding and patience as we worked to resolve this fault.

History:

[2026-11-11 19:35:39 NZDT] Lightwire technicians will be attending the transmission site tomorrow morning (Thursday 12th November) to replace a failed piece of equipment.

A further update will follow tomorrow morning.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 between 8am and 7pm or support@lightwire.co.nz if you have any queries,

[2026-11-11 17:03:23 NZDT]

Lightwire engineers are currently investigating a fault at our Fern Road repeater site which has caused a service outage for customers served by this site.

We will be working hard to get you back on line as soon as we can! 

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries,

An upstream provider will be conducting hardware maintenance to parts of their network. It is expected that Mobile services will be unavailable for up to 480 minutes across the outage window. Emergency 111 calling capability will remain active.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Latest update:

A field technician is en route to site with replacement equipment. Our estimated time to service restoration (ETR) is currently 11:30am this morning.

Thank you for your patience as we work through this issue. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

History:

[2026-11-08 09:17:07 NZDT] Unfortunately Lightwire Engineers have been unable to resolve this fault remotely. 

A field technician has been arranged to attend site this morning to investigate the fault, assuming that following last nights weather accessing the site is safe to do.

We apologise for any inconvenience this may cause. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

[2026-11-08 08:57:47 NZDT] Lightwire engineers are currently investigating a possible fault at our Kaiaua Road transmission site which has caused an overnight service outage.

We will be working hard to get you back on line as soon as we can! 

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries,

Latest update:

Lightwire Engineers have resolved the outage at the Te Akatea transmission site

Please feel free to contact us on 0800 12 13 14 or email support@lightwire.co.nz if you encounter any issues. 

Have a great weekend!

History:

[2026-11-05 15:15:10 NZDT] Unfortunately Lightwire Engineers were unable to resolve this fault remotely. 

Due to current weather conditions and site access, Field technicians will be visiting this site tomorrow morning with replacement equipment.

We apologise for any inconvenience this may cause. Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.

[2026-11-05 14:19:07 NZDT] Lightwire Engineers are currently investigating a possible fault at our Te Akatea transmission site causing an outage to your connection. 

We will be working hard to get you back on line as soon as we can! 

Please feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz if you have any queries.