Some systems are experiencing issues

Past Incidents

25th June 2024

Notification of Planned Carrier Maintenance

An upstream provider will be conducting hardware maintenance to parts of their network. It is expected that services will be unavailable for up to 240 minutes across the outage window.

If your connection remains offline after the specified outage period or for longer than the expected outage time length, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our Support Team on 0800 534 567.

24th June 2024

Notification of Unplanned Carrier Outage

An upstream provider has identified that this circuit is involved in a current outage they were looking in to. They have dispatched Technicians to their site to investigate this and resolve. We have not been provided an ETR yet. We will update you with any further information we are provided.

If you have any questions regarding this, please to contact our Support Team on 0800 534 567.

Notification of Unplanned Carrier Interruption

Latest update:

The upstream carrier has undertaken works at their site yesterday evening, and was able to restore services at 6.15pm. If your connection remains offline, please re-boot all on-site equipment, and if still no connectivity, reach out to our Support Team on 0800 534 567.

History:


[2024-06-24 16:18:17 NZST] The upstream provider is attending this site now to implement a temporary fix for this issue. They have provided an ETR of 4.30pm today.


[2024-06-24 12:56:52 NZST] An upstream provider has identified that this circuit is involved in a current outage they were looking in to. They have dispatched Technicians to their site to investigate this and resolve. We have not been provided an ETR yet. We will update you with any further information we are provided.

If you have any questions regarding this, please to contact our Support Team on 0800 534 567.

Notification of Unplanned Carrier Interruption

Latest update:

The upstream provider has completed works at their site for this, and has restored services now. If your connection remains offline, please re-boot all the on-site gear, and if still no connection is achieved, reach out to our Support Team on 0800 534 567.

History:


[2024-06-24 10:25:53 NZST] An upstream provider has identified that this circuit is involved in a current outage they were looking in to. They have technicians on-site currently working to resolve this, but have not provided an ETR yet. We will update you with any further information we are provided.

If you have any questions regarding this, please to contact our Support Team on 0800 534 567.

23rd June 2024

Notification of Unplanned Carrier Outage

Latest update:

The Upstream Provider was able to restore power to their gear yesterday, and get this connection back up and running. If your connection is still offline after this, please reach out to our Support Team on 0800 534 567.

History:


[2024-06-23 10:57:00 NZST] An upstream provider has identified a fault which they're currently working to restore.

If you have any questions relating to this, please contact our support number on 0800 534 567.

22nd June 2024

No incidents reported

21st June 2024

Notification of Unplanned Carrier Outage

Technical teams are restoring outage, Intermittent periods of total loss may occur.

20th June 2024

No incidents reported

19th June 2024

No incidents reported