Latest update:
Lightwire engineers have completed their investigations. You can find a copy of our RFO (Reason for Outage) report at the following link - Lightwire RFO - 17-09-2026.pdf
We apologise for the disruption and if you have any further questions or concerns please reach out to our Service Desk.
History:
[2026-09-18 10:41:54 NZST]
To permanently fix this issue, works were completed last night, 17 September 10pm. These works went as planned and there are no further impacts or changes expected.
A full RFO (Reason for Outage) report will follow in the coming days and will be sent to affected customers.
We're sorry for the disruption caused and are keen to get the full picture to you as soon as possible. If you are continuing to experience issues with your service, please reach out to our service desk for assistance.
[2026-09-17 11:15:18 NZST]
Earlier today, routine core network maintenance resulted in an unexpected outage of up to five minutes, affecting some customers' data and voice services. This has since been resolved.
To permanently fix the issue, emergency network maintenance is scheduled for tonight, 17 September, at 10pm and we do not expect further disruption in the mean time. A full RFO (Reason for Outage) report will follow in the coming days and will be sent to affected customers.
We're sorry for the dispruption caused and are keen to get the full picture to you as soon as possible. If you are continuing to expeirence issues with your service, please reach out to our service desk for assistance.
[2026-09-17 10:30:34 NZST]
Lightwire Engineers believe they have resolved the issue and that all sessions should have recovered. We are continuing to monitor the situation and will be in touch with another update shortly.
[2026-09-17 10:26:19 NZST]
Lightwire Engineers believe they have resolved the issue and that all sessions should have recovered. We are continuing to monitor the situation and will be in touch with another update shortly.
[2026-09-17 10:13:27 NZST]
Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.
