Past Incidents

Lightwire Engineers are aware of equipment at our Matira Repeater Site having entered a fault state and are currently investigating the root cause of this. Lightwire technicians are currently en-route to replaced the faulted equipment but as such you may experience a degraded connection until so. During this process you may experience a complete drop of your connection.

Please feel free to reach out to us on 0800 121 314 if you have any queries regarding this.

An upstream provider has identified a faulty piece of hardware in their network that they are working to replace it. Customers may experience intermittent loss of service until this occurs.

If you have questions or concerns, please email support@lightwire.co.nz or call 0800 534 567.

Latest update:

The upstream carrier has resolved this issue now, and restored service. If your connection remains offline, please contact our Support Team on 0800 534 567.

History:

[2024-07-17 08:05:32 NZST] An upstream provider has identified a fault that is causing this circuit to be offline. They have assigned this to a technician to resolve, but have not provided an ETR yet.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.