Past Incidents

An upstream provider has identified a faulty piece of hardware in their network that they are working to replace it. Customers may experience intermittent loss of service until this occurs.

If you have questions or concerns, please email support@lightwire.co.nz or call 0800 534 567.

Latest update:

The upstream carrier has resolved this issue now, and restored service. If your connection remains offline, please contact our Support Team on 0800 534 567.

History:

[2024-07-17 08:05:32 NZST] An upstream provider has identified a fault that is causing this circuit to be offline. They have assigned this to a technician to resolve, but have not provided an ETR yet.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Lightwire Engineers are currently investigating a possible fault at our Wairakau transmission site causing an outage to your connection.

We will be working hard to get you back on line as soon as we can!

Please feel free to contact us on 0800 12 13 14 if you have any queries.