Past Incidents

Latest update:

Full services have been restored.

History:

[2024-05-05 09:28:41 NZST] An upstream provider has identified a fault with a link in their fibre network causing in an intermittent loss of traffic over the link. A technician has been assigned to resolve this. Current technician ETA is 1000 today.

We will inform you of any further information as we learn it.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.

Lightwire engineers are aware of a loss of mains power at our Atehnree Gorge transmission site due to a power outage in the area. This has subsequently taken our transmission site offline and may be causing service disruption.

The power provider in the area has reported a restoration time of 2pm this afternoon, at which time we expect our site to return to service.

Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any questions or concerns.

An upstream provider has identified a fibre break resulting in a total loss of service to affected circuits. They are currently investigating this, but have not yet provided an estimated time for resolution. We will inform you of any updates as they come through.

If you have any questions regarding this, please contact our Support Team on 0800 534 567.