Some systems are experiencing issues

Core Network NZ

Northland

Operational

Auckland

Operational

Waiheke Island

Operational

Pukekohe

Operational

Waiuku

Operational

Hamilton

Operational

Cambridge

Operational

Te Awamutu

Operational

Tauranga

Operational

Rotorua

Operational

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Operational

Taupo

Operational

Whakatane

Operational

Gisborne

Operational

New Plymouth

Operational

Napier-Hastings

Operational

Hawera

Operational

Whanganui

Operational

Palmerston North

Operational

Feilding

Operational

Masterton

Operational

Kapiti

Operational

Levin

Operational

Wellington

Operational

Nelson

Operational

Blenheim

Operational

Greymouth

Operational

Christchurch

Operational

Ashburton

Operational

Timaru

Operational

Oamaru

Operational

Dunedin

Operational

Queenstown

Operational

Invercargill

Operational

NZ Copper Services

Operational

Core Network AU

Rural Wireless Network

Lightwire Systems

Past Incidents

13th February 2024

No incidents reported

12th February 2024

Outage - Moerangi and surrounding area

Lightwire engineers are aware of an outage affecting our Moerangi tower site, subsequently affecting Okapu, Makomako, and Hauturu transmission sites. This has resulted in a total loss of service for affected customers. Technicians will need to attend the site to replace equipment. No ETA at present.

11th February 2024

No incidents reported

10th February 2024

No incidents reported

9th February 2024

No incidents reported

8th February 2024

No incidents reported

7th February 2024

Emergency Maintenance - Te Pahu Area

Latest update:

Lightwire Engineers attended this fault yesterday afternoon, and have replaced the necessary gear. The issue looks to be resolved now, so if you have further issues from here, please reach out to our Support Team at support@lightwire.co.nz or 0800 12 13 14.

History:

[2024-02-07 15:47:33 NZDT] A fault has been detected at one of our Te Pahu sites where Lightwire technicians will be replacing faulty equipment on Thursday 8th of February.

Outage window: Thursday, February 8th between 1300-1600

Expected duration: Customers will experience a service outage of up to 15 minutes in length between 1300 and 1600

We will be working hard to return services to normal as quickly as possible. Please feel free to contact us at support@lightwire.co.nz or 0800 12 13 14 if you have any queries.