Past Incidents

Lightwire Engineers have investigated a fault at your tower but are unable to resolve it remotely.

A Lightwire technician will need to visit and will be dispatched as soon as possible.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

Latest update:

The Power Outage in the area has now resolved, however the equipment did not come back online. A Lightwire Technician will be attending the site to investigate and restore connections here. If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.

History:

[2023-11-15 09:56:18 NZDT] The Local Power Company has confirmed the Estimated time for Restoration for this outage is 3pm Today (15/11/23). We will update you with any changes to this timeframe.

[2023-11-15 09:26:59 NZDT] Lightwire engineers have been made aware of an issue with our Horsham Downs Tower, and surrounding Sites. The site appears to have dropped offline this morning due to an unplanned Power Outage in the area.

Connections should be restored once Power has returned to the affected sites. If you have any questions or concerns regarding this, please reach out to us on 0800 12 13 14.

Latest update:

The Upstream Provider has undertaken works yesterday morning to resolve this. No further disruptions have occurred to this looks to be resolved. If your connection remains offline from here, please do not hesitate to contact our Support Team on 0800 534 567.

History:

[2023-11-14 09:59:31 NZDT] An upstream provider has identified a fault degrading network performance for affected customers. It is expected that services will operate at a reduced capacity until Technicians are able to resolve this fault.

If your connection remains offline after this outage has been resolved, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our Support Team on 0800 534 567.