Past Incidents

Lightwire has been made aware of a complete loss of connection to a sector of our Orini 2 site. Customers with connections to this tower will have complete loss of service until Lightwire technicians are able to restore full capacity of the link. We currently don't have an ETR on this but will release updates as progress is made.

Please feel free to reach out on 0800 121 314 if you have any queries regarding this.

Lightwire has been made aware of a weather based issue at our transmission site, our battery backup is running low and is at risk of going offline before our technicians can make it to the site with a generator. We will keep you updated if the site does go offline.

If you have any queries please contact us at support@lightwire.co.nz or 0800 12 13 14

Lightwire engineers have been made aware of an issue with our Te Weraiti site. An investigation is underway as to the cause, customers in this region will likely experience short service interruptions in which your connection will likely be offline for a few minutes at a time until a Lightwire engineer can visit the site to make the necessary repairs. We are working on a solution to get the site running normally as soon as possible.

In the meantime if your connection remains offline for more than 5 minutes or so, please try rebooting your router to re establish the connection.

If you have any queries regarding this please feel free to reach out to our support team on 0800 121 314