Past Incidents

31st October 2021

No incidents reported

30th October 2021

Incident - Unplanned Event - Kereone tower outage

Lightwire has been made aware of an outage to the Kereone tower, this has been caused by a crash resulting in a power outage.

Lightwire technicians are dispatched to get generators on site as it is curently on batteyr backup.

We will be working hard to get you back online as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

29th October 2021

Emergency maintenance Ohauiti

Lightwire technicians will be preforming emergency maintenance at the Ohauiti site on Saturday morning to bring back online a down stream site. We do not anticipate any disruption to your service but will let you know if anything changes. Please feel free to contact us on 0800 12 13 14 if you have any queries.

Unplanned Event - Hanga Road Repeater

Latest update:

Lightwire engineers have configured replacement equipment for the upstream site, but due to health and safety reasons Lightwire technicians will not be visiting the upstream site until Saturday morning.

We will be working hard to get you back online as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

History:

[2021-10-29 17:48:48 NZDT] Lightwire has been made aware of an outage to the Hanga Road Repeater, this has been caused by the primary link for this tower changing to an unknown state.

Lightwire technicians are currently preparing replacement equipment so that they can attend to the site tonight.

We will be working hard to get you back online as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

28th October 2021

No incidents reported

27th October 2021

No incidents reported

26th October 2021

Degraded Service - Maungatautari Road

Lightwire has been made aware of a power outage in the Maungatautari area, due to this we have lost power to one of our sites resulting in connections running over backup links. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

25th October 2021

No incidents reported