Past Incidents

Latest update:

Lightwire Engineers have rebooted our equipment remotely last night and since then connection is stable.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

History:

[2021-10-18 20:54:08 NZDT] Lightwire Engineers have investigated a fault at your tower but are unable to resolve it remotely. A Lightwire technician will need to visit and will be dispatched in the morning to replace a failed equipment. Customers may be experiencing a degraded service until the fault can be identified and fixed.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

[2021-10-18 20:05:12 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

Please feel free to contact us on 0800 12 13 14 if you have any queries.

Lightwire has been made aware of a power outage in the Otorohanga area, due to this we have lost power to one of our sites resulting in connections running over backup links. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

Lightwire Engineers have been advised of an outage to the mains power feeding the Rataroa Transmission site's backhaul. Customers may be experiencing a degraded service until the fault can be identified and fixed.Please feel free to contact us on 0800 12 13 14 if you have any queries.