Past Incidents

Lightwire has been made aware of a large fibre outage event in the Waikato/Bay of Plenty area affecting a number of our transmission sites. This is under investigation for resolution with the fibre provider.

Customers may experience degraded performance during this event. We will keep you updated as we receive new information.

We thank you for your understanding in this matter.

Lightwire has been informed of a fault discovered on our upstream providers network that may be impacting your connection. Our upstream has provided an ETR for this issue of 6pm today.If you are still experiencing a loss of service at the end of the works window, please reset your on-site equipment in the first instance, and contact our service desk in the event of no resolution. We thank you for your understanding.