Past Incidents

2nd February 2021

Unplanned Outage - Atarangi-Whakamaru

Lightwire Engineers are currently investigating a possible fault at our Atarangi transmission site causing an outage, or intermittent service, to your connection. A Lightwire technician is being dispatched this morning to attend the site. Please feel free to contact us on 0800 12 13 14 if you have any queries.

1st February 2021

No incidents reported

31st January 2021

No incidents reported

30th January 2021

No incidents reported

29th January 2021

No incidents reported

28th January 2021

No incidents reported

27th January 2021

Network Event - Otorohanga/Pirongia/Te Kuiti Region

Cable technicians have carried out a permanent fix. Full services have been restored as of 04:00 pm today.Thank you for your patience.

Unplanned Power Outage - Tahuna

Lightwire has been informed of an outage to mains power at our Tahuna transmission site. There is a chance that in the event of an extended outage, or factors outside of Lightwire's control, this transmission site may use redundant network paths which can result in reduced performance. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

26th January 2021

No incidents reported