Latest update:
The upstream provider has carried out works on the line, and resolved this outage. Connections should now all be back online. If your connection remains offline, please do not hesitate to contact our Support Team on 0800 534 567
History:
[2023-12-15 12:25:44 NZDT]
The upstream provider has dispatched Technicians to an impacted handover for repairs. Their current ETR is 3pm Today at this stage. We will continue to send out any updates as they happen.
[2023-12-15 08:59:28 NZDT]
An upstream provider is currently experiencing an outage affecting VDSL connections in the area. They are working to resolve this currently, but do not have an ETR yet.
If your connection remains offline after the outage, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our Support Team on 0800 534 567.
