14th July 2023

Unplanned Incident - Sydney

Latest update:

One of our Sydney routers encountered a software bug and the routing daemon restarted. This lead to an approximately 5 minutes of disruption.

Engineers are still investigation the root cause and continuing to monitor the router.

History:


[2023-07-14 22:12:13 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.