16th June 2023

Unplanned Incident - 4G Service Issues

Latest update:

Lightwire Engineers have resolved the outage this afternoon and at this time the network handover remains in observation until further notice.

We apologies for any inconvience this has caused, if your connection remains offline please contact us on 0800 534 567 if rebooting your equipment does not restore your connection.

History:


[2023-06-16 13:24:12 NZST] Lightwire engineers have been made aware of a large service outage affecting our customers 4G services.

We are currently investigating the source of this and will provide an update as soon as we can.

If you have any querstions regarding this unplanned incident please feel free to call us on 0800 534 567