Latest update:
Lightwire technicians have replaced the faulty equipment on site and services have been restored to normal. Engineers will keep this notification open while the replacement equipment is observed for stability, but they do not anticipate any further disruptions.
Please reach out to us at 0800 12 13 14 or at support@lightwire.co.nz with any queries.
History:
[2023-05-12 15:03:17 NZST]
Lightwire technicians will be attending site this afternoon to investigate and replace the faulty equipment. We aim to have services restored to normal as quickly as possible and will update this notification when remediations are completed.
If you have any questions or concerns regarding this prior to our next update please feel free to reach out on 0800 121 314.
[2023-05-12 14:34:06 NZST]
Lightwire engineers have discovered a faulty piece of equipment at our Ngaruawahia transmission sites that is causing service interruptions to our customers in the region.
This will continue to cause service interruptions until Lightwire technicians can attend the transmission site to replace the faulty piece of equipment. We are working hard to get this replaced as soon as possible. If you have any questions or concerns regarding this prior to our next update please feel free to reach out on 0800 121 314.
