Latest update:
Our upstream fiber provider has restored services to normal and all sites are now following primary paths. We do not expect any further disruption at this time but will keep this notification open until engineers are satisfied with consistent fiber uptime.
We apologize for any disruptions caused by this event. If you have any questions, please reach out to us at support@lightwire.co.nz or 0800 12 13 14
History:
[2023-03-28 14:59:24 NZDT] Our upstream fiber provider has begun repairs on the broken fiber run to our transmission site. Due to the length and complexity of the portion that requires replacement, they are unable to give us a specific service restoration time though they aim to have repairs completed today.
If fiber service to our site is not restored, you may experience peak time speed degradation again tonight (March 28th). We will provide further updates as we receive them.
If you have any questions, please reach out to us at support@lightwire.co.nz or 0800 12 13 14
[2023-03-28 10:19:34 NZDT] Lightwire has been informed that the fiber to our site has been physically cut by a 3rd party and requires repair. We are awaiting further information from our fiber provider regarding the expected ETR on these repairs and will update this notification as we know more.
If you have any questions, please reach out to us at support@lightwire.co.nz or 0800 12 13 14
[2023-03-27 15:27:09 NZDT] Lightwire has been informed of a fiber outage to our Puketutu transmission site. Due to this, a number of down stream sites will be using redundant paths. This may impact service speeds during peak hours if the fiber is not restore beforehand by our 3rd party fiber provider.
We apologize for any disruptions to normal services and are working with our upstream fiber provider to return services to normal.
If you have any questions, please reach out to us at support@lightwire.co.nz or 0800 12 13 14