Latest update:
We have had confirmation that there has been an outage in your area due to multiple fiber cuts. This has resulted in congestion and service disruption, which may impact your service over the next few days.
Please be assured that Lightwire and our backhaul providers are actively working to minimize disruption by restoring primary paths and rerouting traffic through alternate paths.
However, this may result in slower service or other issues while the congestion and primary connectivity are being addressed.
We understand the inconvenience this may cause and apologize for any disruption to your operations or activities.
We will continue to provide updates on the progress of the outage resolution and appreciate your patience and understanding during this time.
For more updates and information on services impacted by Cyclone Gabrielle, please see:
https://www.lightwirebusiness.com/blog/cyclone-gabrielle-impact-on-network-connectivity-installations/
History:
[2023-02-15 12:17:53 NZDT] Dear valued customers,
We are writing to inform you of an ongoing outage that may be impacting your services. Currently, the Napier backhaul/region is experiencing high latency, which is causing delays and potentially lost data packets. As a result, you may be experiencing issues with your connection that rely on this network.
Our engineers are working diligently to resolve the issue and restore normal service as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue.
We will provide you with updates on the status of the outage as soon as we have more information
Thank you for your understanding and cooperation.