Latest update:
With the worst of the weather behind us, we are seeing stability return to our network with the exception of a few pockets around the Waikato and Bay of Plenty. Customers in those regions will receive specific updates on the progress and restoration of service once all issues are addressed.
Thank you for your continued patience during this event and if you are still facing issues, please contact our support team as soon as possible.
History:
[2023-02-15 10:09:30 NZDT] Customers in both the Thames and Huntly regions may be experiencing a loss or degradation of service due to loss of power to our towers in those regions, technicians are already scheduled to attend both sites today with backup power to restore connectivity.
Customers in the Otorohanga region may also experience a loss in service as we are running dangerously low on backup power to our equipment, however we do have a technician scheduled to attend the site today with the aim to increase backup power connectivity.
[2023-02-14 14:53:24 NZDT] Technicians have completed work on our Dixon Road site, meaning customers in the Te Ākau region should have restored connectivity. If your power has returned but your internet connection has not, please get in touch with our support team for further assistance.
As a general warning to all customers, we still have a large number of towers that do not have mains power due to outages in their respective areas. However each site is running on backup power for the foreseeable future. We believe we should not lose any of these towers overnight due to loss of power, but will continue to monitor the situation.
[2023-02-14 14:00:43 NZDT] Technicians have completed work at our Scotsman Valley location and connectivity has been restored to the tower. If you have power, but still do not have internet connectivity, please get in touch with our support team for further assistance.
For those customers in the Pukehina and Pongakawa regions, we have lost power to our site and have switched to backup power in the meantime. If mains power is not restored, we estimate that backup power will run out overnight. We will continue to update as more information comes to light.
[2023-02-14 12:11:18 NZDT] This is a general notice to all Lightwire customers that we are seeing pockets of our network that are at risk of service degradation due to the ongoing effects of Cyclone Gabrielle. Engineers and field techs are responding as quickly as they can to rectify issues as they present themselves, and we will continue to update this status page with more information as it becomes available.
We have technicians onsite at out Scotsman Valley location as we speak and we expect service to be restored within the next 30 mins.
Connectivity at our Kaiaua North site has also been recently restored.
Thank you for your continued patience