Latest update:
Lightwire technicians have been able to make it to the Waingaro repeater site and have successfully replenished the on-site battery backup supply.
This should provide enough power to run the site for an estimated 1.5-2 days at this stage to counteract the mains power outage the area is currently experiencing.
We will keep affected customers updated on the situation as it progresses but feel free to reach out on 0800 12 13 14 if you have any queries between now and the next update.
History:
[2023-02-14 15:06:28 NZDT] Lightwire has become aware that the remaining backup power supply to our Waingaro repeater site is expected to deplete fully in the next hour.
Unless the mains power in the region is restored this will mean a complete loss of service for affected customers. The repeater site is currently inaccessible due to road closures in the region and as such Lightwire technicians are unable to install a backup generator on site.
Lightwire technicians will be monitoring the access to the site and attending it as soon as possible if the roads are opened before mains power is restored to the site.
We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.
[2023-02-14 10:55:27 NZDT] Lightwire has been informed of an outage to mains power supplying the Waingaro transmission site. While our site has backup battery power, there is a chance that in the event of an extended outage, or factors outside of Lightwire's control, you may lose your connection.
We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.