Latest update:
Our upstream provider has advised that this fault has been addressed and connectivity has been restored.
If your connection remains offline, please reboot all on-site equipment. If your connection continues to remain offline after this step, please do not hesitate to contact our support number on 0800 12 13 14.
History:
[2023-02-12 13:38:24 NZDT]
An upstream provider has identified a fault which they're currently working to restore, this has resulted in total loss of service. We will keep you updated as the incident progresses.
Our upstream provider has specified that there will be delays before they can attend this site because of Health & Safety concerns due to the impending cyclone.
If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our support number on 0800 12 13 14.
