Latest update:
Lightwire has been made aware that a hyperfibre link has failed in the Rotoorangi region. Affected customers are expected to have poor speeds while connections operate over backup links until it is restored. Lightwire Engineers are currently working with the fibre carrier to resolve this to restore your connection as soon as possible.
Your speeds should return to normal once this link has been restored but if you have any connection issues past the point of the incident being resolved, please reboot your Lightwire equipment at the property.
Please feel free to call us on 0800 121 314 with any issues or queries regarding this incident.
History:
[2022-11-27 15:53:08 NZDT]
Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.
